The Covid19 crisis has significantly extended global shipping times and we ask for your patience during this time. Once your package is shipped from our studio we have no control over how long it will take to arrive. Shipments are arriving, but the estimated shipping dates on our site are not reflective of actual delivery times due to this unprecedented epidemic.
THAT SAID: WE SUGGEST USING DHL EXPRESS. We are currently deducting $25 from all global shipping and you will see the balance due after the $25 is deducted for the shipping courier you choose. We have also negotiated significantly lower rates with all of our couriers due to our shipping volume. While DHL Express is more expensive it is by far the most efficient option. Regardless of the courier you choose, you will see customs/duty fees due to your courier when the shipment arrives. These fees do not go to Morph Clothing and we have no control over these fees.
Please ensure that you enter your correct phone number so they can reach out to you when they are ready to deliver.
Clients within the US and Canada will also receive free shipping. Morph also pays for added insurance for EVERY ORDER.
Due to staffing cuts, if you have chosen expedited shipping or are in a time constraint with your order, please reach out to notify us via email@example.com. We're more than happy to speed up our process for you!
IMPORTANT FOR OUR INTERNATIONAL CUSTOMERS:
IF YOU REFUSE TO PAY YOUR CUSTOMS, TAXES OR DUTY FEES UPON RECEIPT OF YOUR SHIPMENT OR REFUSE TO ACCEPT SHIPMENT, YOU WILL NOT BE REFUNDED FOR YOUR PURCHASE.
RETURNS AND EXCHANGES: Morph Clothing can ONLY exchange or have an item returned if we send you the wrong item(s). For example, your order states a size large and we send a small, or if we mistakingly send you a different color than the one you ordered. WE CANNOT EXCHANGE OR REFUND YOUR ORDER FOR ANY OTHER REASON. If the dress/garment size you ordered does not fit or you are simply unhappy with the color, we cannot offer an exchange or return. This is due to complex import/export policies that vary significantly from country to country.
That said, WE ARE HERE TO HELP! Our customer service is top notch and we are always here to help you choose the perfect garment. Please do not hesitate to reach out with questions before you place your order.
If you have chosen expedited shipping or are in a time constraint with your order, please reach out to notify us via firstname.lastname@example.org. We're more than happy to speed up our process for you!